"We decided to work with Heather for our kitchen remodel after interviewing several other designers and architects. We found her to be the most engaging and easy-going of all of them. She offered great ideas about our space right away during our first meeting and listened to our thoughts and ideas about what we'd like to do. Heather made the design process a lot of fun and she gave us great options and designs that accommodated our budget and our taste. She was patient with us making decisions and was always willing to re-work details until we were all really happy with the final design.
Heather managed our entire project, bringing in a contractor who she had previous experience with. That contractor and his team were just as great to work with! She kept on top of the myriad of small problems that inevitably occur when doing an extensive remodel and always updated us on what stage we were in during the process. Heather took a lot of the stress out of the remodel and when the kitchen was done we were totally thrilled with the result! Heather's design was perfect and and the execution was high quality! We'd happily work with her again on other projects and recommend her to others without hesitation."
"Heather is a consummate design professional who takes the time to truly understand her clients' needs. She is conscientious in all aspects of the design process and takes pride in her ability to deliver the utmost in design and service."
- Patti Low, Client.
"I've had the opportunity to work with Heather on a number of projects. While serving as a Sales Representative for Kneedler-Fauchere at the San Francisco Design Center, I had the opportunity to interact with many design professionals on a daily basis. While it is said that there are as many business styles as there are business owners, I can tell you that Heather presents herself as a part of the rare breed of designer and business professional.
Working with Heather directly I can tell you that she carries herself with utmost professionalism and integrity, taking her work very seriously. Observing her shopping with clients I can tell you that it is obvious that she understands her client's needs and presents them with appropriate options. I appreciate her focus on design and her customer's requirements. I think it is also appropriate to mention that Heather has good taste and has developed her eye for functional -and- stylish designs to incorporate into her work.
Finally, but maybe most importantly, Heather has great energy and is a lot of fun to work with and be around. I think you would enjoy your design experience with Heather Cleveland Design, and I recommend that you reach out and get to know Heather."
- Chris M. Shields, Colleague.
"My husband and I needed help remodeling our new condo. We planned to renovate two bathrooms, redo two fireplaces, and required general help with decorating. We wanted someone who would be a strong reliable project manager, who would be able to stay on top of the budget, and be able to translate our disparate styles into a beautiful cohesive whole. Heather was able to do all this, as well as act as a trusted counselor and advisor, and a therapist who bolstered our spirits when we felt overwhelmed or burnt out from all the decision-making and construction.
Heather is very friendly, personable, intelligent, and gets things done. We always felt that she had our best interests in mind and whenever we spoke we felt heard. She is professional, thorough, honest, reliable, fair, and incredibly clear and transparent. We had worked with a different designer before on another project and had problems with communication, billing, and budgeting. We have had none of these problems with Heather.
With even the best of planning however, issues may arise. When this happened, Heather was not afraid to take responsibility of the situation and quickly switched to solving mode in order to get the matter settled as efficiently and as pleasantly as possible. She was direct and straight-forward during any complications and worked hard to correct them. We respect her integrity and admire the honorable way she conducts her business.
We started our project in February and are just now beginning to see the end. Heather has joked that we won't be missing all the people that have been in our house, but we will miss Heather! Each time she came it was like a breath of fresh air. I felt renewed and re-energized about the project. She brings such a lively and spirited, can-do attitude with her that its hard not to get swept along. We will not hesitate to work with Heather again and we highly recommend her."
- Karen Ko, Client.